1. Production on demand
All merchandise is produced on demand: your item is produced after you order it. This keeps stock at zero and waste low. The estimated production and delivery time is shown at checkout in the storefront before payment.
2. Shipping
- Fulfilment regions and carriers: [ADD REGIONS & CARRIERS]
- Shipping costs and delivery times per region: [ADD SHIPPING COSTS & TIMES]
- Production + shipping are shown separately in the storefront order overview.
3. Returns
- Wrong size or changed your mind? EU consumers have a 14-day withdrawal period from delivery. Contact [ADD SHOP SUPPORT EMAIL] to start a return. Items must be unused and, where possible, in original packaging.
- Exceptions. For made-to-order / print-on-demand products, the storefront checkout states which statutory exceptions apply before you buy.
- Defects or wrong item received? Report within 2 months of discovery with a photo — we will replace or refund. Statutory warranty (conformity) rights apply in full.
- Return address: [ADD RETURN ADDRESS]
4. Refunds
Approved refunds are issued to the original payment method. Depending on your bank this can take [ADD PERIOD — e.g. 5–10 business days].